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Buyers Information

Returns Policy

Returns Policy

However if you are unhappy with your purchase for any reason, please immediately send us a message via our contact page stating the reason that you wish to return the item, the email address is jennifer@vintagekitty.co.uk . Having contacted us, the item should be returned within 48 hours of receipt.


Upon safe receipt of the returned item, we will give a full refund, excluding postage and insurance, provided that the item is received in the SAME CONDITION as it was sent and returned in the same packaging and manner, i.e. Recorded Delivery/Special Delivery. Proof of posting should always be obtained.

Payment Methods

Currently we accept the following methods of payment:-

  • Paypal
  • Personal Cheque (for UK only) (item(s) will be sent once cheque has cleared)
  • Postal Orders (for UK only)
  • Direct Bank Transfer
When you confirm your order we will provide you with a link to Paypal and send you details of how to pay by cheque. If you would like to pay by direct bank transfer then we will provide you with our details upon request.

Terms and Conditions

TermsTERMS AND CONDITIONS


PaymentsPAYMENT METHODS

Currently we accept the following methods of payment:-

  • Paypal
  • Personal Cheque (for UK only item(s) will be sent once cheque has cleared)
  • Postal Orders (for UK only)
  • Direct Bank Transfer

When you confirm your order we will provide you with a link to Paypal and send you details of how to pay by cheque. If you would like to pay by direct bank transfer then we will provide you with our details upon request.


PostagePOSTAL RATES

The postal charges that we charge are based upon Geographical region. We use the regions and charges as detailed below


Postal Region Standard Shipping Cost 200-500 grams Over 500 grams Amount per Additional Item
United Kingdom £3.50 £4.00 £5.00 £0.75
Europe £4.50 £5.00 £6.00 £0.75
Rest of the World £4.50 £6.00 £7.00 £0.75


POSTAGE AND PACKAGING

Within the United Kingdom

All items are wrapped and packaged securely. If you are returning an item, please make sure that you do the same. All items are sent through Royal Mail by First-Class Recorded Delivery up to the value of £36, anything over that amount will be sent via Special Delivery, thereby insuring the item, not exceeding a value of £500, and requiring a signature upon receipt.

World FlagsInternational

For international shipping, all items will be sent either by Airsure or International Signed For, under these services the parcel is automatically insured for a value not exceeding £250. If you require further insurance, then shipping costs will have to be determined after the order has been placed.

Please Note

We always obtain proof of posting and therefore cannot be held liable/responsible for any packages that may be lost in transit. It is possible to claim for losses through Royal Mail, provided a suitable amount of insurance has been purchased.



CONDITION RATING

All the vintage jewellery/accessories offered by us is in excellent or very good condition, unless otherwise specified. Please find below a guide of condition ratings for your information.
  • Excellent

    • Almost new condition, no noticeable flaws, discoloured stones and virtually no plating or enamel loss.
  • Very Good

    • There maybe some minor signs of wear or age, i.e. slight wear to the plating or enamel, minor foil damage to the stones. Flaws will be minor but just enough to downgrade the item from an "excellent" condition rating. Any such flaws will be listed under the description of a specific item.
  • Good

    • There will be clear signs of wear and age, such as noticeable plating and/or enamel loss, the stones may be dull or greying. Again, specific flaws will be pointed out in the item description.
  • Fair

    • Major condition problems i.e. broken pin, catches, serious wear to plating etc., deterioration of stones. Consequently, the price has been adjusted accordingly.
PLEASE NOTE all items are individual, there are not, as a rule, duplicates of any item. These are vintage pieces and no longer mass-produced, (unless otherwise stated). consequently we have only the one item you see on the site in inventory and available.


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